Kind words from the families of our residents…
TESTIMONIALS
“Thank you for providing expert and personal care to our mother…during her stay at The Homestead. She had been in three nursing homes prior to coming to your establishment. The Homestead stands head and shoulders above those facilities. Mom thought a great deal of the caregivers and cooks, always commenting on the wonderful care and the delicious meals she received…she had come to call the Homestead ‘home’.
“In addition, we were touched by the presence of several representatives from The Homestead at Mom’s memorial service. That kind of devotion and caring goes well beyond the expected call of duty. The Homestead should be very proud of the service it provides in the community and should be extremely proud of its employees. We would recommend your services to anyone who wants the best of care for aging relatives and friends.”
— Jon & Cindy, Rockland
“I would refer your services and homes to the queen of England!”
“Mary felt loved. She felt like The Homestead was truly her home. The atmosphere and care were thoughtful and positive. Food was excellent. Family input was treated with respect. Kindness and personal care meant so much.”
“We would…like to extend our sincere thanks for the great care that was given to Helen while at Cushing. HHS could not have picked a better place. Helen was a most unhappy person at that point in her life, and it was difficult for her to accept any living arrangement. Your concept has proven exceptional.
“We know she was a difficult patient at first. But with the understanding, patient, loving care given to Helen by the extraordinary staff at Cushing, she grew to love it there. It was the first time we saw her happy in years. And we knew that she was safe and well cared for by the staff.
“Your staff at Cushing should be commended for making the Homestead a fun and homelike atmosphere. It made Helen feel like part of a family.”
— Margaret & Clayton
“My mother always said she never wanted to be in a nursing home. I think we were able to follow her wish and still find a place, Homestead, which kept her warm and safe. My mother and I and our family had much experience over the years with hospitals and extended care facilities for other family members. Never have we met or found staff as caring as all of you…not once did I detect the kind of problems we so often hear about in elderly care facilities.
“ I was often surprised at the level of patience you all display…you performed graciously and professionally. Thank you to the tolerant aides who provide hands-on care; to the multi-tasking nursing staff; to the talented cooks; and to everyone else who came in contact with my mother…I appreciate your every effort to keep Lena smiling.”
— Gordon, Owls Head
“Thank you for your vision and your commitment to providing safe, comfortable, at times joyful, and always loving care to the residents…You provided a safe harbor for my mother at a time when we were both lost in a sea of grief. You are surrounded by incredible people…I shall always be eternally grateful for finding you.”
— Diane
“ …it’s been very nice to be able to take a deep breath. I don’t even jump as high when the phone rings since dad’s been in your care…how lucky we are to have access to services that are not delivered in an institutional fashion. You provide a thoughtful, caring , safe environment that is respectful to residents and their ‘pain in the a..’ relatives alike.”
— Les
“…no matter which members of the Homestead staff were on duty during her visit, they were always professional, caring, and helpful…plus they each had a sense of humor.
“When Sheila, Laurie, and Grace chose to spend a beautiful Saturday afternoon attending Dad’s graveside service, that was beyond professional…that was exceptional…you should all be proud of your wonderful staff.”
— Carol, Peter & Brian
“Yesterday was perhaps the nicest day I have spent with my mother in ages. She seemed so alert, so full of humor and good will and so interested in things. Much of this, I am sure, is due to how happy she is at the Homestead and how well treated she is. So thank you. BUT, I especially wanted to thank you for our ‘dinner party’ which you organized with the table, chairs, tablecloth, flowers – just everything was perfect for our truly delightful picnic.”
— Joan
“Although Alice only periodically understands she is living at the Homestead and not reporting for the night shift (she loves the cleaning routine that has been established for her), Roland is fully on board. The gentleman who spent much of the day asleep in his rocking chair at home is taking no naps and loves the games, music and other entertainment, commenting “This place is a lot better than Lewiston’.”
— Carol & Dan
“I can feel confident, after my last three years of dealing with the elderly problems out there in the cruel, hard, world, that when I compliment you and your organization for the excellent management and services that you provided my mother – I know what I’m talking about.
“It was unfortunate that I was too late in locating your facilities for the benefit of my mother’s condition. I should have removed her from Florida much earlier during her deterioration process. But it was comforting to hear her compliments about your staff and their efforts to make her comfortable.
“You have an excellent program in operation – keep up the good work.”
— Frank, Portland
FROM OUR TEAM:
WHAT DO YOU LIKE BEST ABOUT OUR SERVICES?
“The way you trained us to relate better to her. The small group. The biography form we filled out. The great food. Your competent medical supervision in her last illness.”
“The at home environment created by your staff and the wonderful quality care provided to each resident.”
SUGGESTIONS: